“I go out of my way to make sure everyone has as good of an experience as possible, because I know that no one likes to get medication. We have a great store in the front end. Sidney makes sure we always have new gifts and other fun stuff. If you haven’t been in for a while, you might not even recognize the place.”
Tim and his family, four children, two girls and two boys, including a new baby born just two weeks old, returned to Monticello last summer, to take over the pharmacy from former pharmacist, Kenny Nielson.
Before moving back to Monticello, Young received his undergraduate degree at Southern Utah University and completed pharmacy school at Idaho State University in Pocatello, ID. The past two years he practiced at Smith’s Pharmacy in Cedar City.
Getting into the retail business has been an amazing experience for Young. “It’s a lot different than I thought,” he said. “I think about the business all the time. Every time I go to work all I see are things that I would like to change. The worst part is paying taxes. I had no idea how much tax I would have to pay” (Haven’t we all?)
Young continues, “My wife and I get a lot of satisfaction from improving the store and watching others get excited about the products that we offer. I love when I recommend a medication or treatment for a patient and they get better or we order some item for the front of the store and people like it and buy it.”
The Youngs beefed up the card section, and the candy section with a new Jelly Belly dispenser that is popular with kids and adults alike.
In addition, furniture such as tables and hutches, picture frames, seasonal items and a big selection of rugged wooden toys are available. They have rearranged the store and hope to add a seating area while people wait for their medicine.
That’s not all. “We hope to do a big remodel in the next couple of years,” said Young, “I would like to see the front end continue to do better. We will continue to make changes there. I am adding compounding to the list of services the pharmacy provides. I hope that someday we will be considered a real asset to the community.”
The Youngs insist on ordering new and fresh items to keep the store modernized and a place to come to in a pinch, over and over again. Young has plans about the store name, too, San Juan Pharmacy. “It’s the name that has been there for as long as I remember. I’m sure that we will eventually change it. I would have done it when I purchased the business but I thought that it would be a mess to change all my licenses. Come to find out I had to change them anyway so I should have done it when I wanted to.”
Young credits his father with his work ethic and his wife as his inspiration. “My dad taught me how to work hard and play hard,” he remembers, “and my wife, she makes me do everything. Actually she always helps me remember what is most important, and she tries to influence me to put that first.”
Helping the Youngs move the Pharmacy forward are a superlative cadre of dedicated employees.
“When we moved here,” says Tim, “we knew that we would only be successful if our employees were happy, so we decided to hire the best people, and to pay well. People always take a personal interest when they know that they are appreciated.
“Bonnie Swanson and Dorothy Barr have been with the store for years and they keep everything going the way it should. Linda Barton, Teresa Francom, Marci Nielson and Kate Palmer are there to make people happy when they come in, and to give me someone to tease. John David tells me jokes. Tara Schafer also logs time as a pharmacy tech.”
Young is concerned about privacy considerations at the pharmacy. “Because everyone knows each other, they feel like it is OK to listen in on conversations with patients.
“It is common to be talking to someone about their medication for depression or some other personal issue and have the next person walk right up and listen in, or even, ask the person why they are taking that medication, or comment about it.
“I don’t know how to fix it other than to encourage everyone to please respect the privacy of others!”
He also has reservations about the pharmacy industry, particularly small town pharmacies. “I worry about the future of community pharmacy,” he maintains. “Mail-order pharmacy and big insurance companies are really taking over, and if it gets to the point that I get pushed out, the town would be without a pharmacy.”
All in all, Tim is happy to be a part of the health care community. He wants to be someone that people can visit with and ask questions. But, he says, “It is really hard to find a pharmacist to come here if I need to leave for a few days, so I feel really tied down sometimes”.
The Youngs have tried to set hours when he is there that will be convenient for customers and allow him some time away with his family. The pharmacist hours are Monday through Thursday from 9 a.m. to 6 p.m. and 9 a.m. to 2 p.m. on Friday. On Friday, the doctor’s clinic closes at noon and business is always very slow. The store itself is open from 9 a.m. to 6 p.m., Monday through Friday and 10 a.m. to 4 p.m. on Saturday.
Young’s biggest responsibility after all, he says, is “making sure I remember that spending time with my family is always more important than work.” Nonetheless, Young wants everyone to know that he understands that emergencies arise and he is always willing to help people out in a pinch. “I like the medical field,” he says, “This gives me the opportunity to help improve people’s health and be a business man too.”
If you see him out and about, it will most likely be camping or some other outdoor activity. After all he says the item that most defines him as a person is his trusty Leatherman multi-tool and you gotta go where you can use it.
Tim and Sidney and their children, Halle 7 years old, Clayton 5, and Stevi, 2, and newborn Brody, hope to be assets to the community as well.
“I think that along with a lot of other young families that have moved back, we can help to energize the town and help people remember why it is such a great place to live,” says Tim. “I hope to see all my kids grow old and be as happy in life and in their families as I am.”
So come and check out the new San Juan Pharmacy on Main Street in Monticello, right next to the old Monticello Theatre (for all you old timers).
Says Tim, “I loved growing up here, and I knew my kids would too. I’ve also always wanted to run a business, so this was an ideal opportunity for me. I really enjoy feeling like I can make a difference in the lives of people I know and care about. I didn’t get that kind of satisfaction at my old job.
“We offer professional service from people who care. I really do try to take a personal interest in all of my patients, if I see something I think could help them, or that they would like, I let them know.”